Report a Repair

Report a repair as soon as you become aware of it. Include the rental address, what has happened, when it began and any immediate safety concern. Photographs can help explain the issue where it is safe to take them.

Urgent repairs and immediate danger

For an urgent repair, call Sharon Morton on 027 736 8448. Sharon covers urgent repair calls, including outside office hours. Do not rely on the form below being read immediately.

If there is an immediate threat to life or safety, call 111. Keep yourself and others safe and do not attempt electrical, gas or other work that requires a qualified practitioner.

Examples of problems needing urgent attention include:

• A burst water pipe, serious leak, flooding or a blocked or broken toilet.
• A gas leak, dangerous electrical fault or failure of essential water, electricity or gas supply.
• A serious roof leak, storm, fire or impact damage.
• A breakdown of hot water, cooking or heating equipment that affects an essential service.
• Damage that makes the home unsafe or insecure, or a serious fault affecting safe access.

Describe the actual situation when you call so its urgency can be assessed. Keep a record of your attempts to contact the manager and any advice received. Tenancy Services explains damage, repairs and urgent repair responsibilities.

Routine repair requests

Use the maintenance form below for routine requests, or contact Sharon through her property-manager profile. Give enough detail to locate and assess the issue, including any relevant access information. Sharon is the office’s contact for routine repair requests as well as urgent calls.

Keep relevant communications and let the manager know if the problem worsens or becomes urgent. For general property-care information, read our inspections, maintenance and dampness guide.